Browse our list of completed filter projects that have received North Carolina Utilities Commission (NCUC) approval and are set to begin or are in progress, and projects that are currently awaiting NCUC approval. This is list updated quarterly, with the latest update April 1, 2023.
System Maintenance Activities
Planned Maintenance in the Bayleaf Master System
Beginning on Monday, May 22, Aqua will perform routine maintenance on our largest iron and manganese filter in the Bayleaf Master Water System. It’s one of 22 filtration systems we’ve installed to ensure clean, safe reliable water.
This work will take about two weeks. During this time you may experience discolored water and fluctuations in water pressure however, your water will remain safe to use and consume. If you have any questions or concerns, please call us at 877.987.2782.
We apologize for any temporary issues during this maintenance period and will provide progress updates on our website and inform you when the work is complete.
Water Conservation Rates Pilot Program
As part of Aqua’s most recently completed rate case, the North Carolina Utilities Commission (NCUC) initiated an investigation of rate design requesting “rate design proposals that may better achieve revenue sufficiency and stability while also sending appropriate efficiency and conservation signals to consumers.” Aqua North Carolina, based on NCUC approval, is piloting tiered conservation rates with four systems throughout our service territory. Customers in each affected water system will receive direct correspondence about the conservation rate pilot program underway and that information will be posted here as it is communicated.
Arbor Run Water Conservation Rates Letter
Bayleaf Water Conservation Rates Letter
Merion Water Conservation Rates Letter
Pebble Bay Water Conservation Rates Letter