Aqua North Carolina is committed to improving water quality for our customers.

Dear Aqua North Carolina Customer:

We invite you to explore this website and learn about the improvements we’ve made to strengthen our water and wastewater systems, challenges we are addressing, and plans for the future.

Since 2015, Aqua has invested nearly $191 million across the state to improve water and wastewater infrastructure and our ability to serve you. This work has included the installation of new filter systems, upgrades to treatment plants, pipeline rehabilitation and replacements, and other infrastructure projects that are critical to delivering quality water, providing reliable service and protecting public health and the environment.

As we look to the future, we will continue to focus on addressing the iron and manganese that exists naturally in the groundwater. At elevated levels, these minerals can make water look orange or brown and affect the way it tastes and smells.

Working collaboratively with our state regulators, we have developed a plan for carrying out our water quality improvement program:

• For systems with high levels of iron and manganese, we have installed 51 filter systems to address iron and manganese;
• Aqua will continue to thoroughly assess the need to install filtration treatment through our secondary water quality plan. Filter installations are prioritized based on the amount of compounds in the water and their effect on water quality within each water system;
  • Areas with moderate levels of iron and manganese will be treated with a process to improve overall water aesthetics;
  • Systems with little to no iron and manganese presence will be monitored and treated as with a process to improve overall water aesthetics;
  • Systems with little to no iron and manganese presence will be monitored and treated as needed.

All systems will be monitored on an ongoing basis to help ensure safety and overall quality of the water source. We will also employ an aggressive water quality operations plan to help make sure water consistently flows clear. That will mean an increase in scheduled system flushing in many communities and a robust tank-cleaning program that spans our operation across the state.

In addition to addressing the naturally occurring iron and manganese, the rates our customers pay also go toward other water and wastewater system improvements to prevent service interruptions and prevent sewage backups into your home.

To keep you updated as we move ahead, we have also created this website to focus on the water quality improvements we’re making. We encourage you to sign up to receive updates about our work so you can stay informed.

We are committed to ongoing system enhancements to improve both the quality of water and reliability of service. Aqua’s management and staff are always here to assist you. If you have any questions, please contact us at 877.987.2782 or email NCWaterQuality@AquaAmerica.com.

Sincerely,

Shannon V. Becker
President
Aqua North Carolina